Shipping  All orders shipped to Australia (including ALL states and territories) are free of any delivery costs whatsoever. Any orders shipped to other countries incurr normal shipping costs. We do not charge anything for handling, however the customer accepts all responsibility for ensuring that the product we ship is legal in their country. WildnWicked accepts no responsibility for any customs or quarantine issues or costs. Shipping times are 5-12 days, however most orders will be despatched faster.
Faster shipping options are available. For $12, we can ship your parcel by Express Post. You will receive your package within 2-5 days. Just select the 'Express Post' shipping option when you place your order. New Zealand orders are currently shipped for $6.75 (5-10 day delivery time) for orders up to 250g. If your order is a DVD or similar item, shipping may be as little as $6.75, however larger orders are shipped by weight. We will confirm shipping costs before finalising your order. Maximum shipping cost is $15 for larger orders. Fraud Prevention (shipping addresses and credit cards) As part of our Fraud Prevention strategy, if an order is to be shipped to a different address than is on the credit card, the account name is different to that on the credit card, the card is issued by an offshore bank, the telephone number of the account holder and that of the actual card holder varies or any other matter that our staff deem of concern, then you may receive an email asking to verify certain details of your order and your identity. You may, in some cases, receive a courtesy telephone call. These details may include asking you to verify which bank issued the card, what the CVV2 code is on the back of your card, and we may require you in certain circumstances to fax or scan and email a copy of your card and drivers licence. We will always identify ourselves, tell you the exact details of your order to prove who we are, and we will always contact you from the same number as is on our website. We understand that sometimes our customers may wish to have their order handled more discreetly for various reasons, and provided we know who we are dealing with, we are happy to oblige. Card Scammers Please Note: We use a 'BullDog' approach to Fraud Prevention - that is, if we discover an attempted fraudulent transaction, we do not stop investigating, even if the 'customer' has 'changed their mind' or suddenly becomes 'unavailable'. We will pursue any attempts to defraud to the fullest extent of the law regardless of any pleas or excuses, and we will prosecute 'scammers' in 100% of cases, without exception. Our IT staff are especially trained to detect fraudulent transactions, and they are capable of locating card scammers and informing the relevant authorities without alerting scammers to this fact. We also work in closely with other stores to ensure there is very little chance of a scammer striking twice. |
